Links:

MLA Chapters

Face to Face: Strategies for Effective Consumer Health

4 MLA Continuing Education contact hours

Please join us for the fall 2007 continuing education event being held in Long Beach, California and Phoenix, Arizona.

Dates and Locations

  • Tuesday, November 27, 2007 at Banner Good Samaritan Medical Center in Phoenix, AZ
  • Wednesday, November 28, 2007 at Long Beach Memorial Medical Center in Long Beach, CA

Description of program

Focus on the communication dynamics of providing health information to consumers. Interactive exercises and discussion will teach you to handle problem patrons and respond to ethical dilemmas in the health information setting. Self-care is accented as an important component for the consumer health information provider.

Instructor bio

Picture of Michele SpatzMichele Spatz, MS, Planetree Health Resource Center, The Dalles, OR -- Michele Spatz earned her master’s degree at the University of Illinois Graduate School of Library and Information Science, where she was inducted into Beta Phi Mu, the International Library Science Honor Society.

After receiving her degree Michele was the first librarian to earn tenure at the University of Illinois College of Medicine in Peoria, working there as reference librarian and then branch library director. While there, she chaired a regional consumer health information project for central Illinois in the early 1980’s.

In the fall of 1991, she moved to The Dalles, Oregon, to establish the Planetree Health Resource Center, a community-based consumer health library, for Mid-Columbia Medical Center. She has served as the resource center’s director since it opened in June 1992.

Michele is active locally, regionally and nationally as a writer, teacher, committee member and consultant. She has served as past president of the Oregon Health Sciences Libraries Association as well as chair of the Consumer and Patient Health Information Section of the Medical Library Association. She is a current member of the National Network of Library’s of Medicine Pacific NW Region Consumer Health Advisory Panel and writes a monthly health column for a local newspaper. Nationally, Michele serves as the Medical Library Association’s allied representative to URAC’s Health Website Accreditation Committee.

Schedule for the day

  • Arizona -- Tuesday, November 27, 2007
    10:15-10:45am -- Registration
    10:45am–12:30pm -- Morning Session
    12:30–1:00pm -- Lunch
    1–3:30pm -- Afternoon Session
  • California -- Wednesday, November 28, 2007
    9-9:30am -- Registration and Continental Breakfast
    9:30–11:30am -- Morning Session
    11:30am–1pm -- Lunch and Chapter Business Meeting
    1–3pm -- Afternoon Session

Registration

  • Please click here to register for this event. Registration is $35 for MLGSCA members and $50 for non-members. Registration for the Phoenix class is now open to non-members as well as to members of MLGSCA. Registration for the Long Beach class will open to non-members on November 15th.

Travel and parking information

  • Arizona
    • Click here for map and parking information.
    • Visitor Parking: Visitors have many options when it comes to parking on campus. Complimentary valet parking is available at the hospital's main entrance.
    • Parking Garage Fees: A parking garage located near the main entrance (off 12th Street) provides two hours of free parking for visitors. A parking fee is assessed after the first two hours of complimentary parking—three hours is $3; four - eight hours is $4; eight or more hours is $8.

      • In addition to the garage, several parking lots provide free parking throughout campus. For further information, contact:

      Cinda McClain
      Director, Learning Resources and CME
      Banner Thunderbird Medical Center
      5555 W. Thunderbird Rd.
      Glendale, AZ  85306
      (602) 865-5863/Fax (602) 865-5963

    • If you are visiting from out-of-town, you may be interested in information on the Valley Metro bus system (click here) or the Super Shuttle from the Airport to Banner Good Samaritan Medical Center (click here).
  • California
    • For driving directions and map, click here.
    • To park in structure or lot, enter off Long Beach Blvd. or Atlantic Ave.
    • Parking is normally $6 for the day, however you may purchase a discounted ticket for $3.75 when you register for the course.
    • The Metro Rail Blue Line stops directly across the street from the hospital; for more information, click here.
    • The class will be held in Houssels Forum; enter though Houssels/Van Dyke Theatre Entrance.
    • For additional information contact:
      Judy Kraemer, MLIS, MBA
      Director, Parks Medical Library
      Long Beach Memorial Medical Center
      Miller Children's Hospital
      2801 Atlantic Ave., Long Beach, CA 90806
      (562) 933-3851; fax (562) 933-3847
      jkraemer@memorialcare.org

Local accommodations information

  • Arizona
    • For hotels in Copper Square, downtown Phoenix, click here.
    • The Holiday Inn Express (620 North 6th St. Phoenix, AZ 85004) is outside of Copper Square within walking distance of ASU. Click here.
    • Springhill Suites (802 East Van Buren, Phoenix, AZ 85006) is also outside of Copper Square within walking distance of ASU. Click here.
  • California
    • The Long Beach Marriott is very convenient (4700 Airport Plaza Drive), and it may be possible to arrange a ride to the meeting.

For further information

Comments: Please contact the Webmaster.

Last Updated: 1 November 2007