Nancy Olmos wins MLGSCA Paraprofessional of the Year Award
Posted on October 30, 2014 by Kelli Hines | No Comments
L to R: USC Libraries Dean Catherine Quinlan, Nancy Olmos, Annie Hughes Thompson
Nancy has worked for the Wilson Dental Library (WDL) at the University of Southern California for 7 years as a Technical Services Assistant. Nancy continually goes above and beyond her daily work to improve the service and quality of the library. Customer service is key in any library however; Nancy has taken it to the next level. She even presented a paper at the 2013 MLGSCA/NCNMLG Joint Meeting in La Jolla, CA titled: “Training Library Staff to Provide Excellent Customer Service: Opportunities for Collaboration and Leadership.” At the same meeting, she also presented a poster titled: “One Wave at a Time: Embracing Change to Increase the Efficiency of Library Services.” “She has worked very hard processing books, ordering items from Rittenhouse, processing gifts/donations, supervising students, managing over dues and manning the circulation desk. Each of these tasks was given great attention and she still managed to go beyond and think of innovative ideas to improve the library and its services” said Annie Hughes Thompson in her nomination of Nancy. Nancy recently completed her MSLS and will begin a new position on November 3rd with the Norris Medical Library, University of Southern California as Head, Metadata & Content Management Librarian. Congratulations Nancy on all 3 counts: your degree, your award and your new position!
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